Walter861

会员 ID：14318

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  • 姓    名：

    Sebastian

  • 国    籍：

    Germany

  • 性    别：

    Male

  • 年    龄：

    39

  • 学    历：

    University Degree

  • 工作经验：

    1-3 years

  • 工作性质：

    Full-time

  • 所在地区：

    Shanghai

  • 希望工作地点：

    Shanghai

  • 希望薪金：

    Negotiable

  • 希望从事职业：

  • 到岗时间：

    begin in one month.

  • 注册时间：

    2016-09-23 14:41

  • 最后登录：

    2016-09-23 14:22

  • 签证种类：

  • 签证到期日期：

  • 联系方式：

    VIP会员可见

简介：

Verify customer requests about scope of responsibility and feasibility of global IT landscape processes
Assist the Sales Team in establishing Service Agreements and Support Plans
Interfacing between vendors and external providers on technical support, related incidents and problem cases
Supervising the day to day Service Desk operations
Manage schedules and workloads of staff members, provide training and support, implement process improvements and make hiring decisions
Maintain quality service by establishing and enforcing organization standards
Monitoring and reporting on service performance
Ensuring that Service Desk staff are equipped with the appropriate knowledge and skills to handle end-user’s IT related incidents
Track personnel performance and adherence to established service-level targets